Legal
Privacy policy
Last updated 20 October 2026
This policy explains what information Karamsar DevOps ("we", "us") collects through karamsardevops.com, why we collect it and how it is handled. If you have a question about your information, email support@karamsardevops.com.
Information you give us
- Contact form: your name, email address, and optionally your phone number, company, service of interest and message. We use this to respond to your enquiry.
- Support tickets: your name, email address, company, ticket title, description, priority and any file you attach. We use this to investigate and resolve your issue.
- Customer portal accounts: your name, email address, company and password. Passwords are stored only as a secure one-way hash; we never see or store the password itself.
Information collected automatically
- Session cookies: when you sign in to the customer portal or admin console, a session cookie keeps you signed in. It is strictly necessary, contains no personal information and expires when you close your browser. The public website does not use advertising or analytics cookies.
- Security records: to protect accounts from password-guessing, we record failed sign-in attempts together with the IP address for a short period (normally about two days) before they are deleted.
- Server logs: our hosting provider keeps standard web server logs (such as IP address, browser type and pages requested) for security and reliability.
- Web fonts: pages load typefaces from Google Fonts, which receives your IP address when the fonts are downloaded.
How information is stored and shared
Enquiries, tickets and accounts are stored in a database on our hosting provider's servers. Ticket attachments are stored in a private location that cannot be accessed from the web. Notifications about new enquiries and tickets are sent to our support mailbox by email. We do not sell your information or share it with third parties for marketing.
How long we keep it
We keep enquiries, tickets and account information for as long as needed to provide our services and meet our legal and business obligations. You can ask us to delete your information at any time.
Your choices
You can ask to see, correct or delete the personal information we hold about you, or close your customer portal account, by emailing support@karamsardevops.com. Customer portal users can also reset their password from the sign-in page.
Changes to this policy
We may update this policy as our website and services change. The date at the top of this page shows when it was last revised.